Hôtel Claret Bercy

The staff were friendly and helpful. The room was small but comfortable. They kindly stored my luggage after I had checked out. The location is close to the station, buses, the Seine. Lots of good cafes and restaurants around too.

The staff member on duty at reception was extremely kind when I booked at checked in at 2am after being stranded at Bercy bus station due to a faulty ticket. They actually had no twin rooms left, what I had booked, but I was upgraded to a double at no additional cost. The staff member also helpfully suggested I could extract a refund from the bus company for my stay and provided me with an invoice to do so. I stayed only a few hours owing to getting in very late and having to take a replacement trip home the next morning, but the bed was comfortable, the bath water hot and there were toiletries provided. Everything was extremely clean.

The hotel was very good for the price. The metro is right outside the door, which goes directly to the Eiffel Tower. The check-in and parking of the car was uncomplicated. I also liked the breakfast. The room was fine, but a socket in the bathroom and next to the bed would have been an advantage. The staff were also friendly and helpful.

Location is super. It is very warm and clean.

The staff is very nice and friendly. Good service. Large spacious stylish hall. I liked that the room was cleaned every day and the towels were changed))